Terms & Conditions

Please read this before making unlock solution purchase.

When placing your Cell Phone Unlocking Order:

Please Note: You are fully responsible for providing the correct IMEI # for your phone.
Entering the wrong IMEI# will result with us generating the wrong unlock code and the code will not work on your mobile phone! In this case we do not refund your purchase.

We are completely dedicated to giving our customers the excellent service they deserve.

We 100% GUARANTEE our service to unlock your mobile phone. You will receive an email shortly after your purchase with a status page dedicate solely to your order.

It is impossible that the codes generated will not unlock your phone if the instructions are followed properly and the 3 ways below are met.

There are 3 ways that can make it possible that your phone will not become unlocked.

1. If the phone is stolen and blocked from a network.
2. If someone has attempted to unlock your phone before, if your phone is hard locked or if it has been tampered with.
3. If the IMEI number, service provider or phone model given is incorrect.

We do not give refunds if any of the above reasons fails to unlock your phone. We will give refunds only if it can be proven in person that the service promised has not been performed. We do offer both electronic and phone customer service to help you throughout the unlocking process.

There have been a very high number of people trying to unlock phones that are not GSM or that we do not have on our list. We only support GSM. We do not support the following service providers: Bell, Telus, Nextel, Verizon or Sprint unless indicated. If a client makes a purchase without reading our list of models or terms, there is a $10 administrative fee.

Once an order is places, it cannot be canceled during the allowable time in the description, as we move fast to process your information.

We do not support unlocking stolen phones. If it comes to our attention that the phone is stolen, you will be restricted from using our service and you will be reported.

We sell third party software. This software is not copyrighted, therefore it is legal to sell this software. We are offering clients the convenience of buying it in a package with instructions and customer support for any questions.

We strive for excellence in customer service. Please do not hesitate to contact us with any questions or concerns regarding our services. We respond to all phone calls or emails within 24 hours. Please leave a detailed message to help us serve you better.

For further questions please email us at info@globalunlock.com.